Yes, this guy. "This guy" has an office. With a door. On that door is a written sign that says something to the effect of knock and I will wave you in when I am available. You knock and then stand looking in the tiny window until he waves his hand over the computer screens. You enter and there are two chairs that face his desk. Above is the view from those chairs. The desk is set up in a counter-like manner butting up to walls on both sides. "This guy" greets you with "what 'cha need?" or "why the hell are you bothering me?". Okay, maybe not the latter but that is his general attitude. His duties include general customer service such as entering your application in the system, answering questions about applying for health benefits with the VA (on our first visit) and taking a picture for your VA card once approved and giving you internet access to your VA records(our second visit). Never does "this guy" attempt to make eye contact. He asked my dad for his drivers license and social security card and my dad had to reach around the computer screens to hand them to him. He made no attempt to make the process easier. Me, being me, surveyed the area to see if his desk was set up this way because logistically there was no other way to have the two computer screens within his view. Inside I was really hoping that was the case - at least it would make ME feel a bit better about the disrespect. Nope, not the case. Plenty of room on each side of the counter/desk to move the computer screens apart and have an open space in the middle in which you conduct your "customer service" business. Had I been alone I would have no doubt asked "this guy" what was up with me having to stare at the back of two computer screens while answering his questions. But being as my dad and I had been there for four and a half hours already I wasn't about to rock the boat. My dad has his picture made, we set up his internet access and we went on our merry way.
Maybe next time "this guy" will surprise me by saying," Here you go, sir. You are all taken care of. By the way, thank you. Thank you for giving up your youth, on your own volition, to go tromp through the jungles of Vietnam and serve your country in ways that most men will never know. Thank you for the sacrifices you made. We know that no one returns from war the same as when they left and I understand what that sacrifice cost you. Is there anything else I can do for you today?